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Customer Service

Mailboat Records is the official vendor of the Walter Becker store. Should you have any questions or problems with your order, please contact them directly at:


Returning or Exchanging an Item

If for any reason you are not entirely satisfied with your purchase, you may return it within 30 days. To return or exchange an item, please complete the following steps:

  1. Circle the items(s) you are returning on the order form included with your purchase.

  2. Please write the reason for the return at the bottom of the order receipt.

  3. If you are exchanging an item, please indicate the item you would like us to send at the bottom of the form. Please be sure to indicate the address where you would like us to send the exchanged item if different from the original address.

  4. Pack and seal your return item along with the order receipt.

Note: the credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.

Shipping and Delivery Policy

Physical Products: Unless explicitly stated otherwise in promotional text or ordering pages, all physical products are sent to the specified Shipping Address via US First Class Mail. Items are mailed between 1 and 2 business days after the order is placed, and an email is sent to the customer when the item(s) ships. Postal delivery time varies, but most addresses in the 48 continental United States receive their product by 4-5 business days after shipping.

Download Products:  All digital items are delivered through a Downloader within a customer's account. This Downloader requires the recent version of Flash to work properly Download the latest version here. One download is permitted per digital item. To download an item from your Downloader list, select that item, and click "Download". You will be asked where on your computer you wish to save the items. You may download your item(s) immediately after you complete your purchase, or you may return to your account later, view your order history, and download the item(s) at that time.  Digital items can be downloaded any time up to one month after the date of your order. 




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